Swot of Ibm 2009 Free Essays

IBM – SWOT Analysis Strengths Since IBM was founded in 1896, it has gone through a very long experience in the technological industry with a very strong brand name. The company has a wide range of products to appeal and attract different customer needs and to maintain its competitive position. IBM in 2009 was considered as one of the largest and most profitable computer services company in the world with a market capital of about $119 billion and 319,000 employees speeded in 150 countries around the world. We will write a custom essay sample on Swot of Ibm 2009 or any similar topic only for you Order Now The company in 2009 has made a good cut of the cost structure while at the same time the company was achieving a good increase in the revenues. The company invested in the IT by outsourcing it completely to India just to compete more effectively in the IT services and to rebuild its competitive advantage. The company was concentrating a lot in the high value added business. Weaknesses In 2009 IBM announced 5,000 job cuts in the United States which was accounted for around 4% of the workforce in United Sates . This move could probably hurt the company’s external image. Also could be one of the company’s weaknesses is that, the company was facing very high operating costs. The company also is not investing a lot in the low end products. Opportunities The company needs to maintain its position in the market and to attract more customers. Also IBM has the opportunity to lead the market in many segments by investing more in the RD and to generate innovative ideas. Many customers perceive IBM as an old brand in which they have the opportunity to rebuild its brand image to appeal to the younger generation, could by investing in the electronic games or the mobile phones. The company has a good opportunity to start design green products strategy that protects the environment and cut good percentage of the costs. IBM can develop a customized hardware software for the key customers. Threats Probably one of the main threats that IBM is facing today, is the growing competitors that make a real threat for the company and those competitors who are able to create cheaper products and make more a considerable profit. The technological products are changing quickly and make the life cycle of these products much shorter. Also the economical fluctuations impose a real threat on the company of losing profits. How to cite Swot of Ibm 2009, Papers

Reflective Business for Real Life Service Organisation

Question: Choose a real-life service organisation that you are familiar with. Prepare a flowchart of the back-stage as well as the front-stage operations of this business. Using this flowchart, explain the significance of the service encounter, and its managerial implications. The written component of the essay should not exceed 1. Flowchart Backstage Front stage 2. Explanation of significance of the service encounter 3. Analysis of managerial implications 4. Essay format presentation Answer: Introduction: A company can be identified as a set of operational activities. The service or the products we get from a company are the external dealings of the enterprise. It is not the complete picture of the operational and managerial process of an establishment. There are a lot of activities involved in the back end of the company which plays a crucial role in providing the best quality service to the consumers. However, in the service industries appropriate alignment of the backstage and front stage operations is a prerequisite for obtaining customer satisfaction. For the successful completion of this project, I have selected food service industry, i.e. a restaurant, named Farmhouse Kings Cross. It is an Australia based restaurant with a great popularity among the consumers. Discussion: As described by Spirin and McGregor (2013) the front stage operation of a service organization can be identified as the interaction the customer or service consumer has with the service. The front stage process is the client-oriented activities of business. This is the segment of your business procedure that the customer experiences. In the restaurant business, the front stage activities are the dining room experience of the consumers. In the case of my selected restaurant Farmhouse Kings Cross, I would like to call it a gourmet restaurant. The front stage operations of this establishment are the food quality, the service of the waiters, the behavior of the staffs, the ambiance of the dining hall and much more. As mentioned by Kanyan et al. (2016) with the advancement in the information technology the front stage activities are being hugely influenced for the customers. Farmhouse Kings Cross is providing the customers the opportunity of online booking (Farmhousekingscross.com.au 2016). Moreover, the organization is also providing the great welcome greetings by two employees as the door; they have three employees who direct the customers to the tables. In this restaurant, you will have an attendant who will receive the orders from you. Within 5 to 10 minutes, the order will be placed before the customer. The employees are always there for the customers. After the dining, the customers can pay via online payment or an employee is there for the cash receiving service at the counter. On the other hand, a significant number of issues can be identified as the backstage operational activities of a restaurant establishment. Here, in my selected restaurant the backstage operational activities are the kitchen, staff management, an audit of the accounts and the supply chain management of the establishment (Zainol et al. 2014). The organization has a role specification in the kitchen. There are one chef, two sue-chefs, and other stuff with specified functions. The group collects its requirements (the veggies, chicken, and other food or cooking items) every day at six a.m. in every morning. The restaurant has a warehouse near to the kitchen. Three employees are always there to serve in the store. Moreover, there are anther five employees who transport the requirements of the kitchen from the store (Farmhousekingscross.com.au 2016). However, while discussing the backward operations, the HRM policy of the organization cannot be ignored. The team is providing a proper amount of compensation to the employees. Moreover, as per my collected information, the team is also providing security measures to its employees. It is helping them to ensure better dedication from the employees (Duarte et al. 2013). In addition, the organization maintains a regular auditing procedure to ensure financial clarity. It helps the establishment to operate in a better-organized manner. Figure 1: The Flow Chart of the Front and Back Stage Operation of Farmhouse Kings Cross: Source: Developed by the author Since the servicing market is becoming increasingly cutthroat, it is becoming more significant for essential provisions such as commodities or services to be acceptable to gain a competitive edge. The progress of every aspect in the consumer correlation creates this continual edge, particularly service encounters. This encounter is a course via which customers communicate straightly with any service. By interacting between themselves in a very short or over a longer period, service contacts may build a relationship with each other. If a consumer experiences a long-lasting helpful connection with a known source, an association might expand further. Therefore, growing value-producing service encounters during service deliverance ought to be considered one of the top precedence in a service advertising policy (indianresearchjournals.com. 2016). Although initial dealings in the contact flow are probably imperative, every encounter can be vital in deciding consumer fulfillment and constancy, along with a compound representation of the organization in the customer's mind. First-time meetings will generate an initial idea about the group. In these circumstances, the consumer normally does not have any foundation for evaluating the structure, and the first telephonic communication or in-person experience with an ambassador of the organization can play a crucial role in the consumer's opinion of the aspects and the apparent service deliverance. Positive interactions will provide an image of being first-rate whereas negatives have the opposite outcome. Conversely, a combination of both will make the consumer feel uncertain of the organization's value, hesitant of its stability in service deliverance, and susceptible to the attractions of contenders. For instance, a patron of "Farmhouse Kings Cross" could have multiple constructive encounters with their account handler or vendor. Following these, there could be helpful interactions with the operations team that arrange the food services. Nevertheless, downbeat incidents with the servers or the bookkeeping unit and the invoicing process can end up in a blend of in general experience. This disparity in encounters could keep the clients doubting the excellence of the firm and future experiences. Every service interaction with customers and the service departments promote or demote the possibility of a long-lasting association (Centreforaviation.com 2016). The rivalry amongst restaurants is cutthroat, and one needs to give their all to be thriving in this industry. Innovative ideas and policies by the managers help advance business and get the notice from rumbling stomachs from all over (WordStream 2016)! Decide on Menu: Farmhouse Kings Cross's goal in this tactical decision department of operations is to provide affordable and likable dishes. As such, the serving sizes and prices of its dishes are based on the most modern consumer expectations. Quality Management: The restaurant aspires to take advantage of item quality within limitations, like expenses and cost limits. It uses a line method to uphold quality consistency that pleases consumers hope about the restaurant in this matter. Job Design and Human Resources: Farmhouse Kings Cross's human resource strategies involve training for skills needed in the kitchens or production areas. For this zone management, personal and managerial knowledge is also implied upon to supportthe firm structure. Inventory Management: Farmhouse Kings Crosss goal for this department is to minimize inventory costs while supporting operations. Local mediators and dealers synchronize with the managers to supervise their stock (Panmore Institute 2016). Using technology: Technology in the promotion can lead to successful, widespread alertness of a restaurant and its qualities. With the help of social media tools, like blogging, tweeting and posting pieces connected to a restaurants food fashion may increase social consciousness about its good points. Marketing: Restaurants can offer customers memories of significant events of their lives. PR promotions are compatible for restaurants as they present customers with a feeling of association and assist in building lasting relationships (Smallbusiness.chron.com 2016). Conclusion: A right alignment of the front stage and back stage operations is typically essential for the successful running of a service organization. As such organizations' success fundamentally depends on the service encounter; it is important for them to manage rightly and align the front and backstage operations of the organization. Here, in my selected organization, the establishment is effectively lining up the both the operations. The success of the customer service and excellent dining experience, the right management of the logistics, HRM policy, and kitchen tasks are hugely important. Identifying the front stage and back stage operations are necessary for the managers to implement strategies with the aim of improving the service encounter. In my selected case, the management has identified that the dining service can be improved by introducing more verity in the menu. Hence, they are trying to improve the staffing and realigning the salary structure. References: Academia.edu. 2016. Other customers in a service encounter: examining the effect in a restaurant setting | Aby Gerbi Tremolada - Academia.edu. [online] Available at: https://www.academia.edu/6897234/Other_customers_in_a_service_encounter_examining_the_effect_in_a_restaurant_setting Duarte Alonso, A., O'neill, M., Liu, Y. and O'shea, M., 2013. Factors driving consumer restaurant choice: An exploratory study from the Southeastern United States.Journal of Hospitality Marketing Management,22(5), pp.547-567. Farmhousekingscross.com.au. 2016.Farmhouse Kings Cross. [online] Available at: https://farmhousekingscross.com.au [Accessed 19 Aug. 2016]. indianresearchjournals.com. 2016. indianresearchjournals.com. [online] Available at: https://indianresearchjournals.com/pdf/IJMFSMR/2013/May/16.pdf Kanyan, A., Ngana, L. and Voon, B.H., 2016. Improving the Service Operations of Fast-food Restaurants.Procedia-Social and Behavioral Sciences,224, pp.190-198. Panmore Institute. 2016. Wendys Operations Management, 10 Decisions, Productivity - Panmore Institute. [online] Available at: https://panmore.com/wendys-operations-management-10-decisions-areas-productivity Smallbusiness.chron.com. 2016. [online] Available at: https://smallbusiness.chron.com/5-core-operational-strategies-15488.html Spirin, G. and McGregor, J., Dash Software, LLC, 2013.Bar or restaurant check-in and payment systems and methods of their operation. U.S. Patent 8,498,900. WordStream, 2. 2016. 25 Restaurant Marketing Ideas: Tips Strategies to Win in the Food Business | WordStream. [online] Wordstream.com. Available at: https://www.wordstream.com/blog/ws/2015/01/14/restaurant-marketing Zainol, N., Rozali, A., Rahman, A., Razali, M.A. and Rezo, K.H., 2014. Customers Complaint Behavior Toward Restaurant Services.Mohamad Azli and Rezo, Khairul Hidayat, Customers Complaint Behavior Toward Restaurant Services (September 8, 2014).

Procter and Gamble Improving Customer Value through Process Redesign

Euclid of Alexandria and His Contributions to Geometry

Euclid of Alexandria and His Contributions to Geometry Euclid of Alexandria lived in 365-300 BC (approximately). Mathematicians usually refer to him simply as Euclid, but hes sometimes called Euclid of Alexandria to avoid confusion with the Green Socratic philosopher Euclid of Megara. Euclid of Alexandria is considered to be the Father of Geometry. Very little is known about Euclids life except that he taught in Alexandria, Egypt. He may have become educated at Platos Academy in Athens, or possibly from some of Platos students. He is an important historical figure because all of the rules we use in Geometry today are based on the writings of Euclid, specifically The Elements. The Elements includes the following Volumes: Volumes 1-6: Plane GeometryVolumes 7-9: Number TheoryVolume 10: Eudoxus Theory of Irrational NumbersVolumes 11-13: Solid Geometry The first edition of the Elements was actually printed in 1482 in a very logical, coherent framework. More than one thousand editions have been printed throughout the decades. Schools only stopped using the Elements in the early 1900s, some were still using it in the early 1980s, however, the theories continue to be those that we use today. Euclids book the Elements also contains the beginnings of number theory. The Euclidean algorithm, which is often referred to as Euclids algorithm, is used to determine the greatest common divisor (gcd) of two integers. It is one of the oldest algorithms known and was included in Euclids Elements. Euclids algorithm does not require factoring. Euclid also discusses perfect numbers, infinite prime numbers, and Mersenne primes (the Euclid-Euler theorem). The concepts presented in The Elements werent all original. Many of them had been proposed by earlier mathematicians. Possibly the greatest value of Euclids writings is that they present the ideas as a comprehensive, well-organized reference. The principals are supported by mathematical proofs, which geometry students learn even to this day. Main Contributions He is famous for his treatise on geometry: The Elements. The Elements makes Euclid one of if not the most famous mathematics teacher. The knowledge in the Elements has been the foundation for teachers of mathematics for over 2000 years Geometry tutorials wouldnt be possible without the work of Euclid. Famous Quote:  There is no royal road to geometry. In addition to his brilliant contributions to linear and planar geometry, Euclid wrote about number theory, rigor, perspective, conical geometry, and spherical geometry. Recommended Read Remarkable Mathematicians: The author of this book  profiles 60 famous mathematicians who were born between 1700 and 1910 and provides insight into their remarkable lives and their contributions to the field of math. This text is organized chronologically and provides interesting information about the details of the mathematicians lives. Euclidean Geometry vs Non-Euclidean Geometry At the time, and for many centuries, Euclids work was simply called geometry because it was assumed to be the only possible method of describing space and the position of figures. In the 19th century, other types of geometry were described. Now, Euclids work is called Euclidean geometry to distinguish it from the other methods. Edited by Anne Marie Helmenstine, Ph.D.

Diversity Research Paper Example | Topics and Well Written Essays - 750 words

Diversity - Research Paper Example Managing diversity properly leads to healthy organization of these differences which results in a dynamic milieu where every individual is appreciated and cherished which makes him employ his abilities successfully to accomplish the societal objectives in general and organizational goals in particular. On the other hand, mismanagement of diversity may lead to violence, aggression and revulsion among people. On individual level, diversity helps one to come out of challenging situations by being flexible to troubles. If we talk about business world in United States which is a diverse nation, people of different races and ethnic background are working actively because of the involvement of more women and immigrants. This diversity is necessary for staying in competition with the outer world and ensuring higher productivity. Characteristics that come under the umbrella term of diversity, also sometimes called dimensions of diversity, include age, race, ethnicity, gender, culture, heritage, cognitive approach, beliefs, mental or physical abnormality, socio-economic and educational background, customs and traditions, norms and values, geographical status, religion, art, language, nuptial and family status, political following, sexual orientation, food habits, and etcetera. Every individual is unique but belongs to an identity group at the same time that identifies him. Some of the characteristics are chosen by the individual himself (such as religious beliefs, political affiliation and marital status) while some are given to him by nature or society (such as language, race and ethnicity). Sweetman (2004, p. 2) asserts that diversity can be understood in two dimensions, that is, primary and secondary diversity. He states that primary diversity comprises of those characteristics that an individual cannot alter for himself, such as, â€Å"sex, race or ethnicity, age, physical abilities and qualities, and

Argument Analysis Paper -Vidal Essay Example | Topics and Well Written Essays - 1000 words

Argument Analysis Paper -Vidal - Essay Example It is not right if a finale is drawn that every person is virtuous since a number of persons constantly commit crimes after the exploitation of these drugs. Nevertheless, individuals suppose that the prevention adverts make them take more pleasure in their life better. A preponderance of American citizens does not have an excellent memory because they lack the capability of remembering things. The congress had an arrangement to eliminate the drugs, but citizens overlooked the rule and commenced with the abuse of drugs. In the preceding year when the government law limiting for the consumption of marijuana was enacted, adolescents took the drugs and demises augmented. The article proposes the decree that the sale of drugs should be affordable to help in the eradication of drugs vice. The American citizens defend the idea to discontinue drug addiction; however there is no enticing amid sin and money. Therefore, the circumstances will be extra intricate. In the article, Gore Vidal is attempting to depict that citizens are will consume and abuse drugs even if they are lawful or unlawful, and trading them for their price and tagging the righteous and dreadful consequences of drugs. This will instigate citizens to be more conscious of the dangers and cause a decline in the exploitation of drugs. The author obviously affirmed that he is protesting against individuals such as Theodore Dalrymple who appear to suppose that if drugs are proposed to be lawful everybody will exploit them. These will then lead to atrocious things occurring. This is a noteworthy case in point for the first section of â€Å"They Say I Say† that says to affirm what argument a writer responds (Chaffee, 455). Theodore Dalrymple appears to employ the message feature of the metaphorical triangle by offering hordes of information, motives and proof in his article. Conversely, Gore Vidal appears to use the

Racin way Essay Example | Topics and Well Written Essays - 750 words

Racin way - Essay Example 2. Is the deputy in compliance with the use-of-force policy? Defend your answer. The answer to whether the deputy is in overall compliance with the use of force policy is highly nuanced and cannot be answered with a simple yes or no. Firstly, due to the aggravating circumstances and inappropriate actions that the deputy took as a means to exacerbate the situation, the use-of force policy is further complicated with the fact that no mention of when to use the taser was referenced (Johnson 2011). Rather, the deputy has clearly abrogated the rules by using a less-than lethal device for which he was not specifically trained. However, ignoring the other wrong doings, it would appear that imminent officer harm was something that the deputy was faced with. As such, discharging his side arm as a means of firing warning shots at the ground was justified. However, due to the extenuating circumstances and the clear ignorance or disregard the deputy showed for the other use-of force policies gre atly jeopardizes the sheriff department’s case in this matter. 3. Should the lieutenant end Ripley’s pursuit? Explain. ... Due to this fact alone, a clear felony has been committed. As such, according to the departmental policies that have been enumerated upon, the deputy and the lieutenant as well as the department are justified in seeking to pursue the criminal. 4. Should the deputy have fired warning shots under these circumstances? Why or why not? With regards to whether or not the deputy should have fired shots, the answer is a resounding yes. Due to the fact that the deputies life was in danger he was well within his rights to fire shots and alert the suspect that the actions that he/she were taking were putting him/her in danger of their life and in clear violation of the law. 5. Assume that the people who were in the parked vehicle lodge a complaint because of Ripley’s actions with the dog, the warning shot, and the Taser; what kinds of policies and procedures normally cover Ripley’s actions? Would your Internal Affairs Unit find that the deputy was at fault with any of them? Which of the deputy’s actions do you as sheriff feel should result in disciplinary action against Ripley? Why or why not? The unfortunate fact of the matter is that even if the suspect/suspects are proven guilty of seeking to evade arrest, charging the officer/attempted vehicular manslaughter, they would still be able to lodge a valid complaint to the Internal Affiars Unit and find the deputy at fault for not following a litany of procedures involving use of an unauthorized dog while on patrol, over-aggressive tactics, and the unauthorized use of a taser. In this manner, the use of the unauthorized police dog and the unauthorized and untrained use of a taser should be disciplined by the department as clear abrogation of the training procedure and rules of conduct that bind every officer