Not So Quiet By Hellen Zenna Smith - 1639 Words

There seems to be a clear and concise message that Hellen Zenna Smith tries to get across in her novel Not So Quiet. That message implies no matter the war, it is a grizzly and destructive force and it can shake free even the deepest-rooted forms of social norms and values. Smith emphasizes this idea straight from the first part of the novel when Tosh shaved off all of her hair (14). She described how necessity took over in these women’s lives. This necessity caused most of the women to look at their roles in society differently. Some of the values and norms that are questioned in the text are, nationalism, femininity, sexual morality and social standing. In the beginning of the book, we see that the women feel bonded by nationalism. This nationalism has brought them to the front line as ambulance drivers during World War I. Nellie â€Å"Smithy† Smith, the main character of this novel, questions this nationalism many times throughout the book. Even Tosh pokes fun at Smithy when she calls her â€Å"one of England’s Splendid Daughters† (Smith 13) because of how Tosh sees Smithy’s high class standing as part of the reason she has this nationalistic obligation. In that same line, Tosh pokes fun at the fact that the older generation is sending the younger generation to war, due to what she feels is pride-lead stupidity. World War I was a severe and terrible war, marked by young men dying in some of the most horrible conditions ever possibly imagined. These women, being ambulance

The Use Of Improper Writing Techniques For Writing

As a student, I am aware of my susceptibility to many forms of improper writing techniques that hinder my ability to produce a well-written paper. While I was aware of most of these incorrect practices, I found myself unfamiliar with many ideas covered in the preliminary chapters of Who Says? The Writer’s Research. Prior to reading chapters 1, 3, 4, and 9, I had never acknowledged the concept of information literacy and all of its various components. Admittedly, I had previously regarded literacy as the ability to read and write, and never thought it could be a method of interpreting information. Furthermore, I found the many ways in which plagiarism is manifested into a writing very interesting, as I had never been aware of other forms of plagiarism besides copying a text word for word. While I found these ideas to be of tremendous value, I found the most efficient way to create a thesis the most helpful, as I usually struggle with crafting a singular idea when I am producing an essay. With these tools for writing, I will now be able to act preemptively to ensure a superior essay. Chapter one introduces information literacy- a concept I found notable. Information literacy is defined as â€Å"the ability to know when there is a need for information, to be able to identify, locate, evaluate, and effectively use that information for the issue or problem at hand (infolit.org, United States Government† (Holdstein 3) Furthermore, I found it interesting that information literacy isShow MoreRelatedThe Problem with Todays Youth Language Essay800 Words   |  4 Pagesadulthood, the cons of using the language, ways to encourage the use of proper and advanced language in speaking and in writing and more. 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Swot of Ibm 2009 Free Essays

IBM – SWOT Analysis Strengths Since IBM was founded in 1896, it has gone through a very long experience in the technological industry with a very strong brand name. The company has a wide range of products to appeal and attract different customer needs and to maintain its competitive position. IBM in 2009 was considered as one of the largest and most profitable computer services company in the world with a market capital of about $119 billion and 319,000 employees speeded in 150 countries around the world. We will write a custom essay sample on Swot of Ibm 2009 or any similar topic only for you Order Now The company in 2009 has made a good cut of the cost structure while at the same time the company was achieving a good increase in the revenues. The company invested in the IT by outsourcing it completely to India just to compete more effectively in the IT services and to rebuild its competitive advantage. The company was concentrating a lot in the high value added business. Weaknesses In 2009 IBM announced 5,000 job cuts in the United States which was accounted for around 4% of the workforce in United Sates . This move could probably hurt the company’s external image. Also could be one of the company’s weaknesses is that, the company was facing very high operating costs. The company also is not investing a lot in the low end products. Opportunities The company needs to maintain its position in the market and to attract more customers. Also IBM has the opportunity to lead the market in many segments by investing more in the RD and to generate innovative ideas. Many customers perceive IBM as an old brand in which they have the opportunity to rebuild its brand image to appeal to the younger generation, could by investing in the electronic games or the mobile phones. The company has a good opportunity to start design green products strategy that protects the environment and cut good percentage of the costs. IBM can develop a customized hardware software for the key customers. Threats Probably one of the main threats that IBM is facing today, is the growing competitors that make a real threat for the company and those competitors who are able to create cheaper products and make more a considerable profit. The technological products are changing quickly and make the life cycle of these products much shorter. Also the economical fluctuations impose a real threat on the company of losing profits. How to cite Swot of Ibm 2009, Papers

Reflective Business for Real Life Service Organisation

Question: Choose a real-life service organisation that you are familiar with. Prepare a flowchart of the back-stage as well as the front-stage operations of this business. Using this flowchart, explain the significance of the service encounter, and its managerial implications. The written component of the essay should not exceed 1. Flowchart Backstage Front stage 2. Explanation of significance of the service encounter 3. Analysis of managerial implications 4. Essay format presentation Answer: Introduction: A company can be identified as a set of operational activities. The service or the products we get from a company are the external dealings of the enterprise. It is not the complete picture of the operational and managerial process of an establishment. There are a lot of activities involved in the back end of the company which plays a crucial role in providing the best quality service to the consumers. However, in the service industries appropriate alignment of the backstage and front stage operations is a prerequisite for obtaining customer satisfaction. For the successful completion of this project, I have selected food service industry, i.e. a restaurant, named Farmhouse Kings Cross. It is an Australia based restaurant with a great popularity among the consumers. Discussion: As described by Spirin and McGregor (2013) the front stage operation of a service organization can be identified as the interaction the customer or service consumer has with the service. The front stage process is the client-oriented activities of business. This is the segment of your business procedure that the customer experiences. In the restaurant business, the front stage activities are the dining room experience of the consumers. In the case of my selected restaurant Farmhouse Kings Cross, I would like to call it a gourmet restaurant. The front stage operations of this establishment are the food quality, the service of the waiters, the behavior of the staffs, the ambiance of the dining hall and much more. As mentioned by Kanyan et al. (2016) with the advancement in the information technology the front stage activities are being hugely influenced for the customers. Farmhouse Kings Cross is providing the customers the opportunity of online booking (Farmhousekingscross.com.au 2016). Moreover, the organization is also providing the great welcome greetings by two employees as the door; they have three employees who direct the customers to the tables. In this restaurant, you will have an attendant who will receive the orders from you. Within 5 to 10 minutes, the order will be placed before the customer. The employees are always there for the customers. After the dining, the customers can pay via online payment or an employee is there for the cash receiving service at the counter. On the other hand, a significant number of issues can be identified as the backstage operational activities of a restaurant establishment. Here, in my selected restaurant the backstage operational activities are the kitchen, staff management, an audit of the accounts and the supply chain management of the establishment (Zainol et al. 2014). The organization has a role specification in the kitchen. There are one chef, two sue-chefs, and other stuff with specified functions. The group collects its requirements (the veggies, chicken, and other food or cooking items) every day at six a.m. in every morning. The restaurant has a warehouse near to the kitchen. Three employees are always there to serve in the store. Moreover, there are anther five employees who transport the requirements of the kitchen from the store (Farmhousekingscross.com.au 2016). However, while discussing the backward operations, the HRM policy of the organization cannot be ignored. The team is providing a proper amount of compensation to the employees. Moreover, as per my collected information, the team is also providing security measures to its employees. It is helping them to ensure better dedication from the employees (Duarte et al. 2013). In addition, the organization maintains a regular auditing procedure to ensure financial clarity. It helps the establishment to operate in a better-organized manner. Figure 1: The Flow Chart of the Front and Back Stage Operation of Farmhouse Kings Cross: Source: Developed by the author Since the servicing market is becoming increasingly cutthroat, it is becoming more significant for essential provisions such as commodities or services to be acceptable to gain a competitive edge. The progress of every aspect in the consumer correlation creates this continual edge, particularly service encounters. This encounter is a course via which customers communicate straightly with any service. By interacting between themselves in a very short or over a longer period, service contacts may build a relationship with each other. If a consumer experiences a long-lasting helpful connection with a known source, an association might expand further. Therefore, growing value-producing service encounters during service deliverance ought to be considered one of the top precedence in a service advertising policy (indianresearchjournals.com. 2016). Although initial dealings in the contact flow are probably imperative, every encounter can be vital in deciding consumer fulfillment and constancy, along with a compound representation of the organization in the customer's mind. First-time meetings will generate an initial idea about the group. In these circumstances, the consumer normally does not have any foundation for evaluating the structure, and the first telephonic communication or in-person experience with an ambassador of the organization can play a crucial role in the consumer's opinion of the aspects and the apparent service deliverance. Positive interactions will provide an image of being first-rate whereas negatives have the opposite outcome. Conversely, a combination of both will make the consumer feel uncertain of the organization's value, hesitant of its stability in service deliverance, and susceptible to the attractions of contenders. For instance, a patron of "Farmhouse Kings Cross" could have multiple constructive encounters with their account handler or vendor. Following these, there could be helpful interactions with the operations team that arrange the food services. Nevertheless, downbeat incidents with the servers or the bookkeeping unit and the invoicing process can end up in a blend of in general experience. This disparity in encounters could keep the clients doubting the excellence of the firm and future experiences. Every service interaction with customers and the service departments promote or demote the possibility of a long-lasting association (Centreforaviation.com 2016). The rivalry amongst restaurants is cutthroat, and one needs to give their all to be thriving in this industry. Innovative ideas and policies by the managers help advance business and get the notice from rumbling stomachs from all over (WordStream 2016)! Decide on Menu: Farmhouse Kings Cross's goal in this tactical decision department of operations is to provide affordable and likable dishes. As such, the serving sizes and prices of its dishes are based on the most modern consumer expectations. Quality Management: The restaurant aspires to take advantage of item quality within limitations, like expenses and cost limits. It uses a line method to uphold quality consistency that pleases consumers hope about the restaurant in this matter. Job Design and Human Resources: Farmhouse Kings Cross's human resource strategies involve training for skills needed in the kitchens or production areas. For this zone management, personal and managerial knowledge is also implied upon to supportthe firm structure. Inventory Management: Farmhouse Kings Crosss goal for this department is to minimize inventory costs while supporting operations. Local mediators and dealers synchronize with the managers to supervise their stock (Panmore Institute 2016). Using technology: Technology in the promotion can lead to successful, widespread alertness of a restaurant and its qualities. With the help of social media tools, like blogging, tweeting and posting pieces connected to a restaurants food fashion may increase social consciousness about its good points. Marketing: Restaurants can offer customers memories of significant events of their lives. PR promotions are compatible for restaurants as they present customers with a feeling of association and assist in building lasting relationships (Smallbusiness.chron.com 2016). Conclusion: A right alignment of the front stage and back stage operations is typically essential for the successful running of a service organization. As such organizations' success fundamentally depends on the service encounter; it is important for them to manage rightly and align the front and backstage operations of the organization. Here, in my selected organization, the establishment is effectively lining up the both the operations. The success of the customer service and excellent dining experience, the right management of the logistics, HRM policy, and kitchen tasks are hugely important. Identifying the front stage and back stage operations are necessary for the managers to implement strategies with the aim of improving the service encounter. In my selected case, the management has identified that the dining service can be improved by introducing more verity in the menu. Hence, they are trying to improve the staffing and realigning the salary structure. References: Academia.edu. 2016. Other customers in a service encounter: examining the effect in a restaurant setting | Aby Gerbi Tremolada - Academia.edu. [online] Available at: https://www.academia.edu/6897234/Other_customers_in_a_service_encounter_examining_the_effect_in_a_restaurant_setting Duarte Alonso, A., O'neill, M., Liu, Y. and O'shea, M., 2013. Factors driving consumer restaurant choice: An exploratory study from the Southeastern United States.Journal of Hospitality Marketing Management,22(5), pp.547-567. Farmhousekingscross.com.au. 2016.Farmhouse Kings Cross. [online] Available at: https://farmhousekingscross.com.au [Accessed 19 Aug. 2016]. indianresearchjournals.com. 2016. indianresearchjournals.com. [online] Available at: https://indianresearchjournals.com/pdf/IJMFSMR/2013/May/16.pdf Kanyan, A., Ngana, L. and Voon, B.H., 2016. Improving the Service Operations of Fast-food Restaurants.Procedia-Social and Behavioral Sciences,224, pp.190-198. Panmore Institute. 2016. Wendys Operations Management, 10 Decisions, Productivity - Panmore Institute. [online] Available at: https://panmore.com/wendys-operations-management-10-decisions-areas-productivity Smallbusiness.chron.com. 2016. [online] Available at: https://smallbusiness.chron.com/5-core-operational-strategies-15488.html Spirin, G. and McGregor, J., Dash Software, LLC, 2013.Bar or restaurant check-in and payment systems and methods of their operation. U.S. Patent 8,498,900. WordStream, 2. 2016. 25 Restaurant Marketing Ideas: Tips Strategies to Win in the Food Business | WordStream. [online] Wordstream.com. Available at: https://www.wordstream.com/blog/ws/2015/01/14/restaurant-marketing Zainol, N., Rozali, A., Rahman, A., Razali, M.A. and Rezo, K.H., 2014. Customers Complaint Behavior Toward Restaurant Services.Mohamad Azli and Rezo, Khairul Hidayat, Customers Complaint Behavior Toward Restaurant Services (September 8, 2014).